Refund policy

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Refund Policy

Effective date: 19.5.2026

This Refund Policy explains how refund requests are handled for the SixPack Workout Game, SixPack Workout Challenge, trial upgrades, full game access, digital workout content, digital fitness applications, and related digital products (collectively, the “Product”).

The Product is operated by John Angel (“we”, “us”, “our”).

1. Payment Processor and Merchant of Record

Our order process may be conducted by Paddle.com. When Paddle is used at checkout, Paddle acts as the merchant of record for your purchase. This means Paddle may process payments, handle applicable taxes, issue invoices, manage checkout-related customer service, and process eligible refunds.

Purchases made through Paddle may also be subject to Paddle’s Buyer Terms and Refund Policy. If there is any conflict between this Refund Policy and mandatory consumer protection rights that apply to you, your mandatory legal rights will apply.

2. Digital Product Notice

The Product is digital content. After purchase, you may receive immediate access to workout videos, training paths, warm-ups, game features, members-only pages, downloadable materials, or other digital content.

Because the Product is digital content, refund rights may be limited after access has been granted, especially if you have started downloading, streaming, using, viewing, or otherwise benefiting from the Product.

3. 14-Day Refund Review Period

You may request a refund within 14 days of purchase. We will review refund requests fairly and in accordance with applicable law, Paddle’s policies where Paddle is used, and the terms below.

A refund may be approved if:

  • you purchased the Product by mistake;
  • you were charged more than once for the same Product;
  • you cannot access the Product due to a verified technical problem that we cannot fix;
  • the Product was materially different from what was described at checkout;
  • a refund is required by applicable consumer protection law.

4. When Refunds May Be Refused

Unless required by applicable law, refunds may be refused if:

  • you have already accessed, streamed, downloaded, used, or substantially benefited from the digital content;
  • you completed multiple workouts or used a significant part of the Product;
  • you requested a refund after the 14-day review period;
  • you changed your mind after receiving access to the Product;
  • you did not achieve a specific fitness, weight-loss, muscle, body-shape, or health result;
  • you violated our Terms of Service;
  • you shared, copied, resold, or distributed access to the Product;
  • the refund request appears fraudulent, abusive, or connected to unauthorized use.

5. No Guaranteed Fitness Results

The Product is designed to support consistency, motivation, and short home workouts. However, individual results vary. We do not guarantee weight loss, visible abs, fat loss, muscle gain, improved health, or any specific body transformation result.

Refunds are not granted simply because you did not achieve a specific personal fitness outcome.

6. Technical Problems

If you experience a technical problem, please contact us first at SUPPORT@weight-loss-by-john-angel.com.

We may ask for details such as your order email, device type, browser, screenshots, error messages, and a short description of the issue. If we cannot provide access or fix a verified technical problem within a reasonable time, you may be eligible for a refund.

7. Duplicate Purchases

If you accidentally purchase the same Product more than once, contact us as soon as possible. Duplicate purchases may be refunded after verification.

8. Subscriptions, If Offered

If we offer subscriptions in the future, you may cancel your subscription before the next billing period. Cancellation stops future renewals but does not automatically refund previous payments unless required by law or clearly stated at checkout.

If a subscription includes immediate access to digital content, refund rights may be limited after access has begun.

9. How to Request a Refund

To request a refund, contact us at:

SUPPORT@weight-loss-by-john-angel.com

Please include:

  • the email address used for purchase;
  • your order number or Paddle transaction ID, if available;
  • the Product you purchased;
  • the purchase date;
  • the reason for your refund request;
  • any screenshots or technical details, if relevant.

If your purchase was processed by Paddle, your refund may be handled through Paddle’s checkout and buyer support system.

10. Refund Processing Time

If your refund is approved, the refund will usually be returned to the original payment method. Processing times may vary depending on the payment provider, bank, card issuer, country, and currency.

We do not control bank processing times after a refund has been issued.

11. Chargebacks

If you have a problem with your purchase, please contact us before opening a chargeback. We will try to resolve access issues, billing issues, or refund requests quickly.

If a chargeback is opened, your access to the Product may be suspended while the dispute is reviewed.

12. Abuse of Refund Policy

We reserve the right to refuse refunds, suspend access, or block future purchases where we reasonably believe there is abuse, fraud, repeated refund misuse, unauthorized sharing, or violation of our Terms of Service.

13. Consumer Rights

Nothing in this Refund Policy limits any mandatory consumer rights that apply to you under the laws of your country or region.

If you are located in a jurisdiction that provides non-excludable refund, cancellation, withdrawal, or consumer protection rights, those rights will apply.

14. Changes to This Refund Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a new effective date.

15. Contact

For refund questions, contact:

John Angel
Email: SUPPORT@weight-loss-by-john-angel.com
Governing law / business jurisdiction: CZECH REPUBLIC